Fusion Connect

Name:	Rachel Law
Website:	https://www.fusionconnect.com
Email:

____FusionWorks with Cisco Webex Product.. → zzzzzFusionWorks with Cisco Webex Product.. →

Unified Communications for Improved Collaboration

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FusionWorks with Cisco Webex Product Sheet

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Fusion Elite Account Support Fusion Elite Account Support

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Fusion Elite Account Support

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Fusion Wins $250,000 Contact Center Agreement Fusion Wins $250,000 Contact Center Agreement

Recently Acquired TFB's Contact Center Software Solves Communications Challenges of Major West Coast County GovernmentNEW YORK, N.Y., April ...

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2 Success-Story-Success-Story jplist-topic-Cloud-Contact-Center---Call-Center 0 74322 74322 Recently Acquired TFB's Contact Center Software Solves Communications Challenges of Major West Coast County GovernmentNEW YORK, N.Y., April 20, 2016 -- Fusion (NASDAQ: FSNN), a leading provider of cloud services, announced today that it won a $250,000 contract to provide an advanced contact center solution to support the social services division of a major West Coast county government. The contract was won in partnership with an international IT solutions provider and systems integrator. The partner, which has been collaborating with Fusion's recently acquired TFB on delivering leading edge contact center solutions for more than twenty years, cited TFB's open architecture, standards-based technology and extensive suite of customized and user-configurable features for its selection."The government agency had serious challenges managing the peaks and valleys of call volumes in its day to day operations, and needed a solution that would drive significant cost and productivity efficiencies while improving service for its clients. In response, we delivered automated as well as scheduled callback, giving clients choices on how they wish to be contacted, and greater control over their experience with the agency," said Russell P. Markman, Fusion's President of Business Services. "This is Fusion's first implementation following our recent acquisition of TFB, and we are pleased to deliver a solution that will improve communications for this agency which delivers critical services to the population in its area."Fusion's contact center solution is fully redundant, with failover safeguards built in, allowing the agency to continue to provide call routing, queuing and distribution functionality to serve its clients even in the event of natural or other disaster. Call recording is an integral part of the solution as well, required to ensure successful outcomes, and to provide an audit trail in the event of incident. Of critical importance to the agency is the solution's user configurable interface for reporting and real-time monitoring, including dynamic filters, extensive permissions, and rules-based alarms, providing cradle to grave reporting across all contact center functions to provide an optimal client experience.

Fusion Wins $250,000 Contact Center Agreement

Success Story

Recently Acquired TFB's Contact Center Software Solves Communications Challenges of Major West Coast County GovernmentNEW YORK, N.Y., April 20, 2016 ...

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Fusion IP trunking rate card Fusion IP trunking rate card

2015 Fusion IP trunking information and rate card

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3 Product-Literature-Product-Literature 0 20226 20226 2015 Fusion IP trunking information and rate card

Fusion IP trunking rate card

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2015 Fusion IP trunking information and rate card

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FusionWorks Pro Product Sheet FusionWorks Pro Product Sheet

Connect. Communicate. Collaborate

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FusionWorks Pro Product Sheet

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FusionWorks Pro UC FusionWorks Pro UC

Connect to anyone, anywhere, on any device

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FusionWorks Pro UC

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FusionWorks FusionWorks

Improve the way your employees communicate, in and out of the office

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FusionWorks

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FusionWorks UC One Product Sheet FusionWorks UC One Product Sheet

Unified Communications for Improved Collaboration

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FusionWorks UC One Product Sheet

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Fusion Connect SIP Fusion Connect SIP

Optimize budget and bandwidth by combining voice and data on a single IP ...

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Fusion Connect SIP

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Fusion Connect Business Voice Lines (POTS).. → Fusion Connect Business Voice Lines (POTS).. →

Answering Your Communication Needs

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Fusion Connect Business Voice Lines (POTS) Product Sheet

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Fusion Connect SD-WAN Product Sheet Fusion Connect SD-WAN Product Sheet

Simplify Network Management. Optimize Application Performance.

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Fusion Connect SD-WAN Product Sheet

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Fusion Connect MPLS Product Sheet Fusion Connect MPLS Product Sheet

Multi-carrier Private Networking for your Business

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Fusion Connect MPLS Product Sheet

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Fusion Connect Unified Threat Management Product.. → Fusion Connect Unified Threat Management Product.. →

Comprehensive Security Solutions

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Fusion Connect Unified Threat Management Product Sheet

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Fusion Connect Dedicated Internet Access (DIA).. → Fusion Connect Dedicated Internet Access (DIA).. →

Flexible Bandwidth. SLA-backed. Nationwide.

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Fusion Connect Dedicated Internet Access (DIA) Product Sheet

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Fusion Connect Microsoft Office 365 Product Sheet Fusion Connect Microsoft Office 365 Product Sheet

Better Productivity. More Mobility

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Fusion Connect Microsoft Office 365 Product Sheet

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Fusion Connect Microsoft 365 Product Sheet Fusion Connect Microsoft 365 Product Sheet

An integrated solution bringing together best-in-class productivity tools, ...

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Fusion Connect Microsoft 365 Product Sheet

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FusionWorks Suite Product Sheet FusionWorks Suite Product Sheet

Improve the way your employees communicate, in and out of the office

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FusionWorks Suite Product Sheet

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FusionWorks Pro Features Product Sheet FusionWorks Pro Features Product Sheet

Data Sheet

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FusionWorks Pro Features Product Sheet

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Fusion Connect Partner Overview Fusion Connect Partner Overview

The Fusion Connect Partner Program

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Fusion Connect Partner Overview

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Fusion Connect Unified Product Catalog Naming.. → Fusion Connect Unified Product Catalog Naming.. →

New Product Naming with Legacy Platform Mapping

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19 Product-Literature-Product-Literature jplist-topic-Product-Mapping jplist-topic-Unified-Product-Catalog 0 294249 294249

Fusion Connect Unified Product Catalog Naming Matrix

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Q1 2021 Partner SPIFF Q1 2021 Partner SPIFF

Connections that Count

SPIFF

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20 SPIFF-SPIFF jplist-topic-Partner-Spiff jplist-topic-Q1 jplist-topic-spiff 0 356359 356359

Q1 2021 Partner SPIFF

SPIFF

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Q1 2021 End User Promotions Q1 2021 End User Promotions

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Q1 2021 End User Promotions

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Two Months Free POTS Promotion Two Months Free POTS Promotion

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Two Months Free POTS Promotion

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Fusion Connect

SPIFFs

Q1 2021 Partner SPIFF

Customer Promotions

Q1 2021 End User Promotions

Two Months Free POTS Promotion

Product Literature

Fusion Connect Dedicated Internet Access (DIA) Product Sheet

Fusion Connect Business Voice Lines (POTS) Product Sheet

Fusion Connect Microsoft 365 Product Sheet

Fusion Connect Microsoft Office 365 Product Sheet

FusionWorks UC One Product Sheet

FusionWorks Suite Product Sheet

FusionWorks Pro Features Product Sheet

FusionWorks Pro UC

Fusion Connect Unified Product Catalog Naming Matrix

Fusion Connect SD-WAN Product Sheet

All Posts

FusionWorks with Cisco Webex Product Sheet

Fusion Elite Account Support

Fusion Wins $250,000 Contact Center Agreement

Fusion IP trunking rate card

FusionWorks Pro Product Sheet

FusionWorks Pro UC

FusionWorks

FusionWorks UC One Product Sheet

Fusion Connect SIP

Fusion Connect Business Voice Lines (POTS) Product Sheet

Fusion Connect SD-WAN Product Sheet

Fusion Connect MPLS Product Sheet

Fusion Connect Unified Threat Management Product Sheet

Fusion Connect Dedicated Internet Access (DIA) Product Sheet

Fusion Connect Microsoft Office 365 Product Sheet

Fusion Connect Microsoft 365 Product Sheet

FusionWorks Suite Product Sheet

FusionWorks Pro Features Product Sheet

Fusion Connect Partner Overview

Fusion Connect Unified Product Catalog Naming Matrix

Q1 2021 Partner SPIFF

Q1 2021 End User Promotions

Two Months Free POTS Promotion